We are recruiting for an International Private Medical Insurance Pre-authorisation Administrator
Our client is a dynamic and expanding company with contemporary offices in Cardiff Bay, overlooking Roath Basin. Their private roof terrace is an enviable suntrap in the summer months for the team who regularly socialise together outside of work.
They have built a reputation within the industry as a company who looks after their staff, delivering excellent training and career progression. In fact, many of their employees have been with them for more than 10 years.
As their new and existing departments sustainably grow, they are now recruiting to serve a new venture in the company’s portfolio and to cover the busy Summer season that is fast approaching.
They also encourage language speakers to apply particularly those speaking German, Spanish, French, Japanese, Mandarin or Cantonese.
The IPMI Pre-authorisation Administrator is to work alongside the 24 hour assistance, medical teams and claims department in providing support to clients with international private medical insurance claims. The IPMI Pre-authorisation Administrators’ role will assist with the management of pre-authorisation requests and reserving of benefits for both members and providers. Additionally, the Pre-authorisation Administrator will be required to assist with explanation of benefits and cover decisions, and when required the assisting with claims queries.
The IPMI Pre-authorisation Administrator will ensure that pre-authorisations requests are processed efficiently within the policy terms and conditions. They will determine insurance coverage and benefit available as well as investigate and resolve queries on new and previously approved pre-authorisations. You will be required to interact with insured members, medical providers, underwriters and other third parties. You will need to maintain quality standards and ensure outcomes are compliant with policy terms and conditions and handled within regulatory requirements.
The IPMI Pre-authorisation Administrator will be responsible for providing accurate and complete data input for pre-authorisations and for providing excellent customer service.
You will be required to work a 35 hour week, worked between the hours of 8am and 8pm, Monday to Friday. The department operates two main shift patterns (8am-4pm or 12noon – 8pm)
There may be an occasional requirement to work outside of these hours in order to assist with shift cover, but this will be done on an ad hoc basis and discussed in advance.
Duties and Responsibilities:
Knowledge, Skills and Abilities:
To apply for this administrator role, please submit your current CV and contact details online.
Orange Recruitment is advertising this position on behalf of our client. By clicking apply you accept that your application will be forwarded to only this client in order for them to consider you for the role.