Operations Manager

Basic Salary: £62,500

Holiday: 30 days (22 days plus 8 bank holidays)

Benefits: Subsidised healthcare scheme and Company pension scheme (auto-enrolment)

This is a varied and rewarding role within a well-established Cardiff-based business, now part of the Senseco Group. With over 30 years of experience in the Automation, Fire & Security industry, we are continuing to expand our business.

We are recruiting an experienced Operations Manager, working with our Senior Management Team, supporting the Business Unit Leader in the day-to-day running of the business. If this sounds like the right opportunity for you, we encourage you to apply and become part of our growing team.

Key Responsibilities

Operations & Team Leadership

• Support the Business Unit Leader across operational projects, initiatives and all aspects of the business.
• Deputise for the Business Unit Leader in day-to-day business management and decision-making.
• Directly manage Department Managers, ensuring alignment, performance, and accountability.
• Drive process improvements across the business, identifying efficiencies and implementing best practice.
• Take ownership of customer onboarding, ensuring a seamless and high-quality client experience.
• Ensure regulatory and internal compliance across the business.
• Collaborate in the preparation of budgets, forecasts, and operational plans.
• Foster and promote a positive, high-performance culture.
• Ensure financial controls are in place and adhered to.

Strategic Contribution

• Actively contribute to the strategic direction of the organisation.
• Monitor market trends, competitor activity, and industry developments to inform business decisions.
• Provide leadership in commercial decision-making, escalating key issues appropriately.

Sales & Business Development

• Actively identify, pursue, and secure new business opportunities, including clients, revenue streams, and products.
• Drive the sales forecast, ensuring revenue targets are met and exceeded.
• Lead client engagement, including meetings, presentations, and ongoing account management.
• Implement and manage key account strategies to enhance client satisfaction and retention.
• Ensure the business is registered and compliant with relevant Framework Agreements.
• Oversee tendering activity, with the support of the Head of Projects.
• Input into pricing strategies, ensuring competitiveness and profitability.
• Lead weekly sales meetings and follow up on action points to maintain momentum.
• Oversee marketing initiatives to support sales growth and brand positioning.

Required Skills & Experience

• Minimum of 5 years’ management experience within the Fire, Security and Automation sector.
• Proven experience managing large, multi-disciplinary teams.
• Strong customer-facing experience with excellent communication and negotiation skills.
• Advanced Excel skills (e.g. Pivot Tables, VLOOKUPS).
• Full UK driving licence.
• Appointment subject to a satisfactory DBS check.

What to expect from Ceaton

• Regular performance and pay reviews
• Ongoing training and development
• Progression opportunities
• A supportive and positive working environment