Senior Case Handler
Starting from £29,000 per annum
Senior Case Handler / Senior Personal Estate Manager
PLEASE NOTE – RELOCATION SUPPORT IS AVAILABLE FOR THIS ROLE
Our client is looking for a dedicated Senior Case Handler (Senior Personal Estate Manager) to join their Service Delivery team in a highly customer focused and past paced environment.
In delivering the full estate administration process you will manage a high case load of around130 estates at any given time. Carrying out full reviews, ensuring the operational teams are completing the work required to progress the estate and meet your client’s expectations and effectively manage communication with clients and business partners.
You will work tirelessly on customer service excellence whilst continuously improving communications with clients/business partners. You will have a “customer-first, all the time” attitude.
You will ensure that we do everything in our power to make sure that unnecessary stress, anxiety, unexpected obstacles and a generally gruelling or difficult estate administration experience does not happen to the families that entrust us to take care of their estate administration.
Our client aim to be the most successful and respected estate administration business in the UK. A regulated business, founded in 2002, our client only do one thing: estate administration. They are totally focused on their purpose, helping families to move on. Our clients business partners refer their customers to our client and they provide innovative and highly customer focused service to the family. As a result of this, our client provide value to their partners. This value can be achieved by tailoring the outcome to the business partner depending on their service or commercial requirements. In the existing solicitor channel we use the Title Research brand. Title Research has a fifty year heritage with solicitors providing specialist people tracing and asset repatriation services worldwide. These services are provided thousands of times a year to existing solicitor customers of Title Research.
Our client is committed to preventing fraud and safeguarding and promoting the welfare of employees, and applicants must be willing to undergo screening appropriate to the post, including electronic identity checks, review of references and feedback from past employers and the Disclosure and Barring Service (DBS).