Volunteer Recruitment & Development Officer

Salary: £18,475 (£25,865 fte)

Term: Permanent

Hours: Part-time, 25 hours per week

Tenure: Permanent

Location: V21 Sbectrwm, Bwlch Rd, Fairwater, Cardiff

Start Date: ASAP

Annual Leave: 35 days including bank holidays pro-rated to hours worked.

Age Connects Cardiff & the Vale is looking for a Volunteer and Recruitment Development Officer to lead the recruitment, onboarding and development of volunteers for the Community Support Project.

We are looking for an individual with experience of managing the full recruitment process and organising recruitment campaigns.

You will need to be approachable with excellent communication skills and the ability to attract and engage with volunteers, recognising the important role volunteers play in delivering community services. If that sounds like you and you are able to deliver a modern, inclusive and engaging volunteer experience we would love to hear from you.

JOB DESCRIPTION

JOB TITLE: Volunteer Recruitment & Development Officer

ACCOUNTABLE TO: Service Manager

JOB PURPOSE:

This role leads the recruitment, onboarding and development of volunteers for the Community Support Project in Cardiff.

Working as part of a small, collaborative team of three, you will:

• recruit and prepare volunteers who will go on to be matched with clients by the Project Coordinator, and
• work closely with the Volunteer & Information Officer, who handles all incoming enquiries before they reach the project.

You will deliver a modern, inclusive and engaging volunteer experience, recruiting 35+ volunteers per year, strengthening retention, and embedding volunteer‑led approaches that support the long‑term sustainability of the service.

This job description outlines the key performance indicators of, and output required from the Volunteer Recruitment & Development Officer. It is not a definitive list and the role may well change and evolve over time.

KEY RESPONSIBILITIES

Volunteer Recruitment & Onboarding

• Lead creative recruitment campaigns across Cardiff, including events, social media, community outreach and printed materials.
• Recruit 35+ new volunteers annually from diverse communities and backgrounds.
• Manage the full recruitment process — applications, references, DBS checks and induction — aiming to complete onboarding within three weeks.
• Use digital tools such as Volunteero, Book with Me, Synthesia, to streamline and modernise processes.
• Work closely with the Project Coordinator to understand volunteer demand and ensure a steady pipeline of suitable volunteers.

Volunteer Training & Development

• Deliver and coordinate high‑quality inductions and ongoing training, including digital content created via Synthesia.
• Build and support a small team of 3–6 volunteers who contribute to training delivery, onboarding, communications and engagement.
• Identify volunteers with leadership potential and mentor them to take on enhanced responsibilities, strengthening internal capacity.
• Monitor and evaluate training activities, including peer‑led sessions, to ensure improvement.

Volunteer Engagement & Retention

• Organise regular engagement events (online and in‑person) to build community, connection and peer support.
• Develop and moderate an online volunteer forum to encourage ongoing dialogue and shared learning.
• Gather and analyse volunteer feedback to inform improvements in recruitment, training and support.
• Promote a culture of recognition, inclusion and belonging to support long‑term retention.
• Help prepare the programme for future funding challenges by embedding volunteer‑led support structures.

Welsh Language, Culture & Inclusion

• Promote Welsh language and culture across volunteer activities, including events linked to key Welsh cultural dates.
• Provide Welsh‑language materials and encourage opportunities for volunteers to learn or use Welsh.
• Ensure all recruitment, training and engagement processes are accessible, inclusive and welcoming.

Monitoring & Evaluation

• Track recruitment, retention, engagement and diversity using Volunteero and regular surveys.
• Produce monitoring reports and use data to drive continuous improvement.
• Work with the Project Coordinator and Information officer to ensure accurate volunteer records and smooth information flow.

Other Duties

• Manage a small budget for recruitment, training and engagement activities.
• Ensure compliance with health & safety, equal opportunities, safeguarding and all organisational policies.
• Undertake any other reasonable duties required to support the Community Support Project.
• Adapt to changing service needs, volunteer availability and organisational priorities.
• Work flexibly in line with the needs of the business to ensure the safe delivery of our service.
• To be responsible for your own health and safety and the health and safety of others.

PERSON SPECIFICATION

The ideal candidate will demonstrate the following skills, experience and personal qualities. Shortlisting will be based on how well applicants meet these criteria.

ESSENTIAL COMPETENCIES

• Experience of recruiting volunteers, identifying skills and matching them to the needs of the Charity
• Experience of setting up and managing recruitment campaigns.
• Experience of delivering high quality inductions and on going training sessions.
• Experience of volunteering development, with the ability to recognise skills and potential.
• Strong communication skills, with the ability to engage warmly with people.
• Confident using digital tools including email, databases and online platforms, with the ability to learn new systems quickly.
• Ability to train, support and motivate volunteers with varying levels of confidence and experience.
• Ability to remain calm, patient and solution‑focused when dealing with challenging or emotional situations.
• Ability to produce reports and use data to drive continuous improvement,
• Understanding of the role volunteers play in delivering community services.
• Compassionate, patient and respectful in all interactions.
• Supportive and encouraging approach to volunteer development.
• Commitment to equality, diversity and inclusion.
• Driving licence and access to a car.

DESIRABLE COMPETENCIES

• Experience of using Volunteero, Book with Me or Synthesia
• Experience of managing small budgets.
• Experience in a charity, health, social care or community setting.
• Experience of developing training materials or guidance documents.
• Ability to speak and understand Welsh.

APPLICATION PROCESS

There is no closing date for applications. Applications will be shortlisted on receipt of completed application form.

The application form must be fully completed as they form part of the shortlisting process.

Initial interview via Teams or Zoom.

You will be asked to provide proof of the Right to Work in the UK before the interview takes place,

If successful at first interview you will be asked to attend a second interview which will take place at V21 Sbectrwm, Bwlch Rd, Fairwater, Cardiff, CF5 3EF.

Due to the nature of the work the successful candidate will be required to pass a standard DBS check as well as provide the contact details of two referees, one of which must be your most recent employer