Vulnerability Support Specialist
Vulnerability Support Specialist
£26,000 per annum + up to 10% Quarterly Bonus Bristol | Full Time | Monday-Friday
Every day you’ll speak with customers who may be facing financial hardship, illness or unexpected life events if not all three!
- You’ll listen.
- You’ll understand.
- You’ll help them find realistic solutions that allow them to move forward with confidence.
At The Vulnerability Partnership, we believe that behind every unpaid utility bill is a person with a story—not simply an account balance. This isn’t debt collection. It’s helping people find a way forward. That’s why we don’t measure success by pressure or scripts.
We measure success by helping customers reach the right outcome.
You’ll love this role if you…
- Enjoy helping people
- Like solving problems
- Can build trust quickly
- Believe difficult conversations can still be compassionate
- Want meaningful work
We offer
- £26,000 annual salary
- Up to 10% bonus of annual salary paid quarterly
- Full paid training
- Career progression
- Subsidised Gym membership
- Modern Bristol office
- Casual dress
- Company events
We value transferable skills from various backgrounds – whether you’ve worked in care, support work, retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: Office based in person, Bristol City Centre
The Vulnerability Partnership is a trusted partner, dedicated to supporting vulnerable customers on behalf of a variety of industries. With decades of experience in utilities, telecoms, and financial services, we deliver an experience that protects both you as a client and your customers, whilst ensuring the right sustainable outcomes are achieved.
