Administrator – Service Department

AlertSystems is an Industry leading security company specialising in the installation and servicing of CCTV, access control, intruder alarms, and fire alarm systems. Our busy service department is essential to ensuring our customers receive first class support and service.

Administrator – Service Department

Location: Trowbridge Head Office (100% site based)

Position: Service Administrator

Employment type: full-time, permanent 

Overview

We are seeking a highly organised and motivated administrator to join our busy admin service department. The ideal candidate will possess strong skills in Microsoft Excel and Word, thrive in a fast-paced admin office environment, and be able to manage multiple tasks efficiently.

Key responsibilities

• Handle and process incoming calls and emails from corporate customers, taking prompt action as needed.
• Schedule appointments for our service managers, updating their service calls and diaries accordingly.
• Process purchase orders from customers and follow up on quotations, ensuring they reach the appropriate stakeholders.
• Assist in the invoicing process for subcontractors, ensuring invoices are directed to the correct departments.
• Maintain accurate records and support the service department in daily operations.

Qualities 

• Proficiency in Microsoft Excel and Word.
• Strong organisational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work effectively in a busy office environment.
• Previous experience in a similar admin role is preferred but not essential.

What we offer

Annual salary: £23,400 per annum

Hours: 37.5 per week, 08:30-17:00, Monday-Thursday & 08:30-16:30 Friday.

Workplace pension contributions.

22 days holiday p.a. + Bank Holidays + an extra day off for your birthday.

Free on-site parking.

Group Life Insurance Cover x1 annual salary.

Employee Assistance Programme including –

• BenefitHub App – employee rewards programme & incentives.
• Medicash App – health cash plan.
• Help@hand App – health & Wellbeing support.

PLEASE NOTE: Many thanks for your application, unfortunately we can only respond to those offering the most relevant skills and experience as outlined in our advert. If you have not received an interview date within 14 working days of your email, please presume your application has been unsuccessful on this occasion.

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