Community Caretakers
Feb 09, 2024

Community Caretakers

£21,840 per annum
Conwy, LL31
Full Time , Permanent

North Wales Housing is growing and bringing our community cleaning/caretaker services inhouse.

Are you passionate about delivering great services ensuring value for money and customer satisfaction? If so, read on to uncover more about this exciting career opportunity to join our progressive organisation with an inclusive culture.

  • Salary of £21,840 per annum (Paid at the REAL Living Wage)
  • Permanent contract, various hours/days available – option to indicate hours and days available during application process
  • Required to work in communal areas of North Wales Housing Offices, schemes and resident communal areas within either the Conwy/Gwynedd/Ynys Mon/Flintshire areas
  • Minimum of 25 days annual leave plus bank holidays
  • Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
  • Further studies support and career development opportunities
  • Annual Leave Purchase and Cycle to Work scheme
  • Employee health assistance and cash plan scheme
  • Enhanced maternity and paternity pay
  • Generous contributory pension scheme

Our Organisation

Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

As a Gold Standard Investors in People employer, we’re committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. In 2021, we became a Disability Confident employer and in 2023 listed as ‘outstanding to work for’ by the Best Companies accreditation.​

The Role – Community Caretaker

Reporting to the Services Manager, you’ll provide effective and consistent cleaning, caretaking and waste management service to NWH’s void properties. Assisting with the cleaning of resident communal areas and office spaces, including providing specialist cleans. ​You’ll play a key role across the organisation delivering value for money and customer satisfaction.

This will involve:

  • Conduct thorough pre-void clearances via effective waste removal strategies, including responsible disposal at designated waste management facilities.
  • Carry out detailed cleaning prior to relet of properties, ensuring NWH standards are met.
  • Verify and program Communal entrance fobs/keys for void properties
  • Complete specialist cleaning tasks utilising appropriate equipment and following appropriate safety protocols..
  • Assist Community Cleaners with the day-to-day cleaning of resident communal areas and NWH office spaces.
  • Support Community Safety Officers with initiatives related to cleanliness and compliance e.g. meter readings / assisting with a 2-person manual handling task.
  • Monitor stock levels and request cleaning materials as required.
  • Keep accurate records of waste disposal and cleaning activities for reporting purposes.
  • Liaise with the Supervisor/ Service Manager regularly to update them on all matters relating to the appearance of the schemes within your geographical area.
  • Escalate issues or concerns that customers are experiencing as quickly and as efficiently as possible.

Our Requirements – Community Caretaker

  • Experience of working within the cleaning/ maintenance sector preferably for a local authority/registered social landlord or commercial contractor
  • Experience of maintaining high health and safety standards within a cleaning/maintenance environment
  • Awareness of Health and Safety Procedures including Fire Safety, incident /accident/near miss reporting
  • Awareness of legislation in regard to COSSH. Legionella Control
  • Awareness of professional boundaries
  • Awareness of the support needs of vulnerable people
  • Awareness of Safeguarding.
  • Excellent verbal and written communication skills
  • Basic IT skills, including MS office packages.
  • Full UK drivers’ licence, drive a works large van up to 3,500kg
  • You will demonstrate an ability to be courteous and be able to say basic greetings and pronounce place names accurately in Welsh.

Work requires lifting and carrying and of furniture

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation.

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

Shortlisting of applications and interviews for this role will take place while the advert is live; the advert will close once the successful candidates are found. Candidates are therefore encouraged to submit applications as soon as possible.

Interview date: 7th March

£21,840 per annum
Conwy, LL31
Employment type
Full Time , Permanent

Company info

Founded in 1974, North Wales Housing is a successful social enterprise providing homes and delivering services to over 2,600 households across North Wales.

We employ up to 200 people and are proud to display the Investors in People Silver accreditation.

As well as maintaining existing homes we are also continually building new homes and bringing empty homes back to life.

We are also a regional market leader in vital areas such as Supported Housing, providing housing and services for vulnerable people.

Let's talk. Get in touch with us today!

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