Customer Sales Advisor (Purchasing Executive)

Salary: £25,000 basic + uncapped commission (OTE £40,000)

Location: Macclesfield

Job Type: Permanent | Full Time

Join Europe’s Largest Used Motorcycle Retailer

At SuperBike Factory, we’re transforming the motorcycle buying and selling experience.

With over 3,000 bikes in stock across six UK locations, we are Europe’s largest used motorcycle retailer. Following significant investment in leadership, systems, and processes, we’ve become a more agile, customer-focused, and data-driven business — and we’re continuing to grow.

Demand is rising, stock volumes are increasing, and we’re looking for ambitious people to grow with us. There’s never been a better time to join SuperBike Factory.

The Role

We’re looking for Customer Sales Advisors (internally known as Purchasing Executives) to join our expanding purchasing team in Macclesfield.

In this role, you’ll speak directly with customers looking to sell their motorcycles, guiding them through a smooth, professional, and transparent process from initial enquiry through to completed purchase.

You’ll negotiate fair prices, secure quality stock for our showrooms, and deliver an outstanding customer experience that reflects the SuperBike Factory brand.This is a fast-paced, target-driven role with genuine earning potential and opportunities for progression.

What You’ll Be Doing

• Delivering exceptional customer service over the phone and through digital channels
• Guiding customers confidently through the motorcycle selling process
• Negotiating competitive purchase prices while achieving KPIs and targets
• Converting enquiries into completed purchases
• Building rapport quickly and creating a positive customer experience
• Managing customer records accurately and ensuring GDPR compliance
• Using internal systems and CRM platforms to manage workflows effectively
• Supporting stock acquisition and contributing to business growth
• Representing the SuperBike Factory brand professionally at all times

What We’re Looking For

Essential Skills & Experience

• GCSE English and Maths (Grade C/4 or above) or equivalent
• Previous experience in customer service, telesales, call centre, or a customer-facing environment
• Excellent telephone communication and relationship-building skills
• Strong organisational and time-management abilities
• Ability to multitask and work effectively in a fast-paced environment
• Positive attitude, resilience, and a target-driven mindset

Desirable

• Previous sales or negotiation experience
• Experience working towards KPIs or performance targets
• Interest in motorcycles or the automotive industry

What You’ll Get

• Competitive basic salary with uncapped commission structure
• OTE of £40,000
• Netflix membership
• Discounted gym membership
• Group Life Assurance
• Staff discount on bikes and accessories
• Cycle to Work scheme
• Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline
• Enhanced maternity, paternity, and sick pay
• Ongoing training, coaching, and career development opportunities

Why Join SuperBike Factory?

We’re building a high-performance culture where ambitious people can develop, succeed, and progress.You’ll be part of a supportive and energetic team within a business that’s growing rapidly and investing heavily in its future.

Ready to Apply?

If you enjoy speaking with customers, thrive in a target-driven environment, and want to build a rewarding career with a fast-growing business, apply today and join SuperBike Factory.

Compliance Statement

Financial Conduct Authority authorises SuperBike Factory to carry out regulated financial service activities and offer consumer credit services. Successful applicants will be subject to pre-employment screening, including credit history and DBS checks. Employment credit searches will not affect your credit score.