Duty Advocate
About Us
Advocacy Support Cymru (ASC) is a registered charity with offices in Cardiff and Swansea. We provide Independent Mental Health and Mental Capacity Advocacy Services across most of South Wales, employing 50+ employees.
About the role
Our charity, a leading provider of mental health advocacy, is looking for a Duty Advocate to join our team.
The Duty Advocate is responsible for receiving all referrals from both service users and professionals and for inputting this information into a database.
The post holder will receive incoming calls and signpost as appropriate.
As a member of the Support Services team, the post holder will actively participate in the continuous improvement of the support services function.
About you
You will have significant experience working with vulnerable adults and/or children, either within health or social care setting, or indirectly, for example as a carer. You will understand and have experience of working effectively in an intra-agency context with Health and Social Care Professionals.
Previous direct experience in the role would be preferred but training will be provided.
Essential Information
The starting salary for this role is £23,980 based on a 37 hour week.
This is a permanent full-time role at 37 hours per week, based in our Cardiff Office.
You must be able to drive and have access to a car during the working week.
Closing Date: – 5pm, 21 March 2025.
Only successful candidates will be contacted for interview. Interviews will be conducted in English.
Advocacy Support Cymru (ASC) is a registered charity that specialises in the provision of professional, confidential and independent advocacy for those eligible in secondary care and community mental health settings.
Our Advocates can support in relation to treatment, medication, services, rights and options and will enable you to have your say in your treatment and care.
Advocates will not give advice, offer counselling, provide mediation or befriend. They will not judge the wishes of those they support or look to seek to persuade a client into a particular course of action.
Advocates provide information to people to help them understand what options might be available, but do not decide or advise which one to take.
