Employment Support Worker

Hours: 37 hours

Salary: £25,504.50

Contract:

• Fixed Term until 31st December 2027
• This is a fixed-term contract with the potential to become permanent, subject to the availability of ongoing funding and business requirements.

Location:  Sandwell and Walsall

Closing Date: 20th August 2026 at 11:59pm

Interview Date: 10th September 2026

Job Purpose:

To work directly with young people aged 16 to 25 on a one-to-one basis, providing tailored support to help them overcome challenges and achieve their goals. This role involves conducting comprehensive assessments to identify each individual’s needs, aspirations, and any personal, social, or systemic barriers that may be preventing them from engaging in education, training, volunteering, or employment opportunities.

Key Responsibilities:

• To design and deliver employability skills training including job search CV writing, interview skills and work ethics
• To provide continued support throughout the young person’s journey including  longer term in-work support and to promote independence and confidence in the young person enabling them to undertake assigned meaningful work
• Manage a caseload, providing ongoing support to young people both through 1-1 and group engagement
• Provide financial literacy support through the completion of benefit checks, budgeting sheets, referrals where needed to more specialist services, for example health and wellbeing services and debt
• Keep abreast of all training, volunteering and employment opportunities in order to support young people to make informed decisions around their future goals and aspirations
• Have regular contact (using a case work approach) with those you are supporting and take reasonable steps to reestablish contact if this is lost
• To have a knowledge of safeguarding issues relating to young people
• To ensure that casework records are maintained in accordance with the project’s policies and procedures
• To evaluate the support provided to each young person pre and post intervention.

Learning, Development & Training

• Keep up to date with legislation, case law, policies and procedures relating to the role and service needs
• To keep up to date with the company’s mandatory training requirements keeping own CPD up to date as required
• Read relevant publications.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings and forums as appropriate.
• Assist with Service initiatives for the improvement of services.

Networking 

• To network and attend promotional events, raising awareness of the project and building partnership links with those organisations that play a role in the young person’s work journey
• To develop close and effective working relationships with key agencies to identify the needs of young people and the barriers they face
• To liaise with other agencies, especially training, volunteering, post 16 education, and employment, taking reasonable steps to ensure the young person makes use of such services and opportunities

Operational duties

• Further the aims of Citizens Advice Sandwell & Walsall and its activities by working within all agreed policies
• Maintain accurate and up-to-date written records of contact with the young person
• Be responsible for ensuring that all Child & Adult Protection Policies are adhered to and concerns are raised in accordance with these policies
• Provide monitoring information as required
• To ensure that CA Sandwell & Walsall’s Equal Opportunity policy and anti-discriminatory strategies are integrated into all aspects of case work
• The duties as outlined in this job description are not exhaustive and may change from time to time due to the changing nature of the working environment. You are expected to carry out all appropriate tasks necessary to meet the needs of the services or as may be requested by your line manager

Other duties and responsibilities

• Carry out tasks that may be asked of you by your line manager to ensure the effective delivery and development of the service needs.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
• Understanding of and commitment to the aims and principles of the CAS&W service including our Roots values as well as our equality and diversity policies

Other such duties may be required from time to time due to business needs, which are consistent with the Job Purpose.

Person specification

Experience

• Experience of working and engaging with young people.
• Relevant experience of supporting individuals in training, volunteering and employment opportunities.
• Experience of supporting individuals with financial literacy
• Experience of monitoring own service delivery against prescribed targets

Knowledge

• Ability to commit to and work within the aims, principles and policies of the Citizens Advice service
• Ability to work collaboratively within a team and with external organisations
• Confident in using IT systems and databases to record and manage casework
• A good up to date understanding of equality  and diversity and its application to the provision of advice

Skills 

• Ability to undertake direct work with young people,  building and maintaining relationships
• Knowledge of employment and education process
• Good facilitation skills
• Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients
• Sensitivity and empathy towards clients in vulnerable situations
• Strong communication skills, both verbal and written, with the ability to explain complex information clearly
• The ability to interpret information and present options to clients
• Ability and willingness to work as part of a team
• Ability to produce clear, literate and appropriate records, reports and correspondence for a wide range of readership
• Ability to independently manage a diary and to prioritise conflicting demands

Qualities

• Dedicated and motivated to  work with young people
• Have an empowering and encouraging approach
• Ability to respond positively to feedback and to modify performance if required
• Be open, trustworthy and willing to explore new ways of working
• Demonstrate a positive attitude to young people being  empathetic and understanding to young people’s barriers and needs
• Ability to work flexible hours as required and travel, covering the Sandwell area

Learning

• A commitment to continuous professional development, including a willingness to develop knowledge and skills in financial advice topics
• Keep up to date with current research and national developments and how this may affect the service user
• Attend team meetings, supervision and training when required.

What We Offer Our Colleagues 

At Citizens Advice Sandwell & Walsall, we know that our colleagues are at the heart of everything we do. That’s why we’re committed to creating a supportive, inclusive workplace where you can thrive, grow and make a meaningful difference every day.

As The People’s Champions, we believe in recognising and rewarding the dedication of our colleagues. From generous annual leave and flexible working to wellbeing support and professional development, we offer a range of benefits designed to support you both in and outside of work.

Our Benefits

• Generous Annual Leave – Enjoy 26 days’ annual leave plus bank holidays. Your entitlement increases to 31 days after five years’ service and 33 days after ten years’ service.
• Flexible Working – We recognise the importance of work-life balance and offer flexible working arrangements where business needs allow.
• Competitive Pension Scheme – Helping you build a secure future.
• Paid Volunteering Day – One fully paid day each year to volunteer for a cause that matters to you.
• Blue Light Card – All paid colleagues are eligible to apply for a Blue Light Card, giving access to discounts on shopping, dining, travel, entertainment and much more.
• Annual Pay Review – We review pay annually to help ensure it remains fair and competitive.
• Health & Wellbeing Support – Access to our Employee Assistance Programme (EAP), providing free and confidential advice and support.
• Learning & Development – We invest in your future through training opportunities, professional qualifications and ongoing personal development.

Supporting Every Colleague

We’re committed to creating a workplace where everyone feels respected, valued and supported. Our inclusive policies help colleagues through different stages of life and reflect our commitment to equality, diversity and inclusion.

• Carers’ Policy – Up to three days’ paid carers’ leave and five days’ unpaid carers’ leave within a 12-month period.
• Menopause Policy – Providing guidance, understanding and practical support for colleagues experiencing menopause.
• Trans Inclusion Policy – Creating an inclusive workplace where colleagues of all gender identities feel safe, respected and empowered to be themselves.

How to apply?

If you are interested in this opportunity, please submit:

• An up-to-date CV and
• A covering letter (maximum two A4 pages) explaining how your skills, knowledge and experience meet the requirements of the Person Specification and why you are suitable for the role.

Please ensure your covering letter provides clear examples of how you meet the essential criteria outlined in the Person Specification. Shortlisting will be based on the information provided in your CV and covering letter.

If you require any adjustments or support to help you with your application, please don’t hesitate to contact us or via email us.

Applicants must have the legal right to work in the UK. As part of our recruitment process, you will be required to provide evidence of your right to work before employment can commence. Please note that proof of eligibility will be requested at the interview stage.

Wishing you all the best with your application!