Learner Journey Officer
If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!
We are pleased to invite applications for the role of Learner Journey Officer within our Professional Services team, supporting the delivery of CIPD Apprenticeships.
At ALS, our Behaviour Framework shapes everything we do. We are looking for a colleague who demonstrates respect in their interactions, communicates with openness and honesty, and brings clarity and professionalism to managing the learner journey. This is an excellent opportunity for someone who is motivated to empower learners, strengthen employer relationships and contribute to high-quality apprenticeship delivery.
About the Role:
You will work closely with tutors, learners and employers to ensure apprentices are fully supported throughout their programme, achieve all required outcomes, and complete within agreed timescales.
The role focuses on:
- Monitoring learner progress and supporting achievement of IALP outcomes
- Maintaining accurate and compliant documentation using OneFile, Vision and internal systems
- Ensuring all activity meets Welsh Government, awarding organisation and ALS quality requirements
- Building professional relationships with employers to maintain engagement and progression opportunities
- Supporting recruitment and new starts where required
This role requires strong organisation, attention to detail and the ability to balance learner support with compliance and quality expectations. Please see the job description for full details.
What you get in return:
- Excellent professional development opportunities
- Generous holiday package (up to 45 days per year)
- E-learning platform available to all staff.
- Annual salary increases
- Staff counselling sessions
- Mental Health First Aider
- Wellbeing initiatives
- Bi-annual performance reviews
- Staff Council
- Flexible and hybrid working (where applicable)
- Team building days
- Volunteering days
- Staff celebration days
- Length of service, birthday and yearly appreciation rewards
- Staff Recognition Awards
- Healthcare cash plan
- Contributory pension scheme
- Life assurance
Our Values:
At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.
FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement – values that lie at the heart of everything we do at ACT. From our interactions with staff to our engagement with learners, these principles guide our approach, ensuring that everyone has the opportunity to succeed.
ALS Training is a leading provider of training, learning and development solutions with over 2,300 Apprentices in learning each week. We design and deliver a comprehensive range of training and development solutions to service both employers’ and employees’ and their individual needs.
ALS became a partner of ACT Training in January 2017, and joined the Cardiff and Vale College (CAVC) Group. We are really excited to join forces with ACT and the wider CAVC network, as together we are resilient and can retain the capacity to continue to invest, develop provision, deliver more and increase opportunities to best support individuals, communities and employers across the region. We continue to operate under the ALS brand, identity and management structure.
ACT have been a member of the Cardiff and Vale College (CAVC) Group since 2016, a partnership that created the country’s largest work-based learning provider and a skills powerhouse for the Cardiff Capital Region, for Wales and beyond. The addition of ALS further increases capacity for apprenticeships, traineeships, professional qualifications and accredited training; strengthening the Group’s ability to effectively meet the growing skills requirements of employers throughout the region
