Regional Programme Delivery Manager
Regional Programme Delivery Manager
Salary: £36,000 to £40,000 subject to skills and experience.
Hours and Contract: Full time 37.5 hours per week / permanent
Location: Remote with minimum 4 days per month in our Mold office and travel to other bureaux in North Wales when required.
Could you assist us in ensuring the effective delivery of our Single Advice Fund contract throughout North Wales?
About Us
Citizens Advice offers confidential advice for free online, over the phone, and in person. We give people the knowledge and confidence they need to find their way forward—whoever they are and whatever their problem.
There are six Citizen Advice Bureaux in North Wales, which have recently formed a consortium to work together to deliver support across North Wales.
The Single Advice Fund, is money the Welsh Government makes available to organisations to support people in Wales with a range of issues, including debt, discrimination and benefits.
Whatwill a Programme Delivery Manager’s job involve?
As a programme manager, your typical day will involve:
- Liaising with partner bureaux across North Wales to ensure they are clear on the contract delivery and are supported
- Facilitating the development of standard ways of operating to ensure good service is delivered throughout the region
- Reporting on the delivery of the contract
- Managinganyrisks and issues that may arise with the contract delivery
Whatwill a Programme Manager needtobesuccessful?
- Experience in managing contracts and working with funding bodies, preferably national government although not essential
- Experience working in a matrix management environment, managing multiple different stakeholders
- Knowledge ofprogramme or project management approaches
- Experience in developing and managing contract progress and performance reporting, presenting information clearly and concisely
- Experience in ensuring programme issues and risks are managed
- Managinginternal and external relationships, helping to negotiate solutions to complex problems
In return for your dedication and expertise, you’ll get:
- Holidays: 33 days annual leave (including bank holidays)
- Pensionscheme: Upto5%contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning &Development: Weoffer comprehensive learning to support you in your current and future roles
- Wellbeing Assistance: Access to mental health and wellbeing assistance.
- TeamWorking: Championourmission in a collaborative team.
The deadline for applications is midnight Thursday 23rd January 2025.
EDI statement
At Citizen Advice, we pride ourselves on our diverse workforce and ensuring an inclusive environment for all our staff and volunteers. We particularly welcome applications from minority ethnics and disabled people.
Closing Date: Thursday 23rd January 2025.
Interview: 31st January 2025
Flintshire Citizens Advice Bureau (CAB) is a vital resource for the local community, providing expert advice and support on a wide range of issues. Established to help residents navigate challenges related to benefits, debt, housing, employment, and more, Flintshire CAB offers free, confidential, and impartial advice.
Their dedicated team of advisors works tirelessly to ensure that everyone has access to the information and support they need. The organization operates through various channels, including online, phone, and face-to-face services, ensuring that help is always available when needed.
