Relationship Manager

Location: Candidate must be based in the West Midlands or South West

Contract: Full-Time 37 hours per week (Mon to Fri) Permanent

Starting Salary: Upon appointment between £35,000-£42,000 p.a

Are you passionate about building strong relationships, driving growth, and delivering excellent customer service? Join our dynamic team as a Relationship Manager and play a key role in promoting our Group’s products and services to both existing and potential customers.

About the Role

As a Relationship Manager, you’ll be responsible for developing and managing a portfolio of customer accounts, driving engagement and retention, and identifying opportunities to grow revenue. You will take ownership of a regional sales plan, working collaboratively across departments to ensure delivery against KPIs and targets.

This role sits at the heart of our business growth strategy and offers the opportunity to build meaningful partnerships, influence market presence, and shape customer experience.

Key Responsibilities

• Promote the full range of Group products and services to new and existing customers.
• Lead customer retention strategies and deliver against growth targets.
• Report monthly on performance, KPIs, risks, and success stories.
• Own and execute a regional sales plan aligned with company objectives.
• Collaborate with the Marketing team to deliver impactful campaigns and manage sales pipelines.
• Maintain strong relationships with internal teams to ensure seamless service delivery.
• Act as the main point of contact for your customer portfolio, delivering high-quality support.
• Identify new partnership and networking opportunities to expand reach and impact.
• Monitor market trends and provide competitor and landscape insights.
• Maintain accurate and up-to-date customer management records and admin.

What We’re Looking For

• Proven experience in relationship management, account management, or sales.
• Strong communication and interpersonal skills.
• Commercial awareness and a customer-first mindset.
• Ability to work independently and collaboratively.
• Confidence in using CRM systems and reporting on KPIs.
• Knowledge of the skills and education landscape is desirable.

Benefits of Working with Us

• Competitive salary
• Opportunities for professional development
• Supportive and collaborative team environment
• Access to employee wellbeing and engagement programmes

Ready to Apply?

If you’re ready to make a difference and grow with an ambitious organisation, we’d love to hear from you.

Requirements

JOB PURPOSE

To promote Group products and services to both existing and potential customers. Lead on the retention of allocated customers and drive growth opportunities.

MAIN DUTIES AND RESPONSIBILITIES

• To report monthly to the Head of Relationships, Membership and Professional Development on performance against Group income targets, personal KPI’s and objectives, highlighting risk and suggesting action where required.
• Identify opportunities for celebrating success and ensure these are shared with the Head of Relationships, Membership and Professional Development monthly.
• Develop and take ownership of an area sales plan, considering KPI’s and Group products and services to ensure growth targets are met.
• Develop an understanding of the customer base, product offer and key income data relating to your area.
• Working with the Marketing team, lead on campaigns to generate new business across and effectively manage and report on opportunity pipelines.
• Manage and retain customer relationships ensuring a plan for engagement is in place.
• Work collaboratively across the Group utilising specialist teams to allow you to retain and grow customer base e.g. End-Point Assessment, Centre Support, Business Growth, Quality and Compliance teams.
• Provide efficient and effective customer service and be the primary point of contact for internal and external customers in the context of relationship management.
• Develop and nurture new partnerships and network opportunities.
• Work collaboratively with team to effectively execute the sales/growth plan.
• Maintain knowledge of the skills landscape and key agendas by developing relationships with relevant stakeholders, such as Combined Authorities, Skills England.
• Provide landscape and competitor insight for the development of plans to grow customer income and Group market share.
• To provide effective administration and ensure customer management systems are kept up to date in a timely manner.
• To liaise with the Director of Business Growth & Engagement and the Chief Executive, as appropriate.
• To carry out duties and responsibilities in line with Skills and Education Group’s values, policies and procedures.
• To support and proactively contribute to operational improvements as appropriate and agreed with the Senior Team

Person Specification

PERSON SPECIFICATION ROLE: Relationship Manager

REPORTING TO: Head of Relationships, Membership and CPD

Education & Qualifications:

Essential –

• Good standard of education and must possess GCSE English and Maths

Desirable –

• Educated to degree level

Management Qualification

Experience:

Essential –

• Working as part of a team
• Customer service experience
• Experience working to targets
• Strong relationship management skills and experience
• Experience of consultative selling
• Experience writing reports, analysing trends, and interpreting data

Desirable –

• Previous experience in an awarding body/further education setting

Skills and Competencies:

Essential –

• High level of professionalism and ,’can-do’ attitude
• Attention to detail and proof-reading skills
• Good presentation skills
• Proactive approach to work and problem-solving skills
• Excellent communication and interpersonal skills
• Self- confidence and awareness
• Can work autonomously and is a good collaborator
• Ability to work flexibly
• Commitment to equality, diversity, inclusion and safeguarding.
• Must have a full driving licence and own vehicle

Desirable –

• Strong systems/IT skills