Senior Membership, Foundation and Professional Development Officer – Maternity Cover
Job Title: Senior Membership, Foundation and Professional Development Officer- Maternity Cover
Reporting to: Membership, Foundation and Professional Development Manager
Contract Type: 10 Month Fixed Term Contract.
Salary Range: £27,418.15- £29,449.13
Start Date: Monday 6 April 2026
This advert closes at 12pm on Friday 20th February 2026.
JOB PURPOSE
To co-ordinate and support the planning, administration, and delivery of Membership, Foundation and Professional Development activities.
MAIN DUTIES AND RESPONSIBILITIES
- To work with the Membership, Foundation and Professional Development Manager and Heads of Relationships and Business Growth to ensure successful delivery of the Group’s Membership, Foundation and CPD offer.
- To support Membership Foundation and Professional Development Manager in operation and evaluation of Foundation activities and professional development programme.
- To take responsibility for development of CPD programme, identifying potential session leaders, fruitful subject areas or blind spots in member knowledge.
- To co-ordinate and provide comprehensive advice, guidance and support to Members and individuals booking onto professional development activities.
- To proactively use telephone, video call and email to promote upcoming CPD events with professional development contacts and to generate leads for Relationship Management and Business Growth teams for bespoke training.
- To lead on the administration of membership applications, onboarding, engagement and renewal to ensure retention targets are achieved and cash-flow is maintained with timely invoicing.
- To maintain accurate membership records, tracking member usage across Foundation and CPD offer.
- To take responsibility for the development and marketing of professional development and membership activity on an ongoing basis – ensuring that any event cancelations are minimal.
- To ensure the website is kept up-to-date and is accurate with event information relating to professional development activity. Also to make sure that this information is provided to Marketing and Relationship Management teams in a timely manner so that numerous attempts at promotion can be made and co-ordinated.
- To ensure enquiries relating to Membership, Foundation and Professional Development are handled and responded within 3 working days.
- To provide support with enquiries relating to bespoke training activity.
- To support the Head of Centre in the planning, registration and certification of qualifications delivered by Skills and Education Group Training and related EQAs.
- To lead in the collation and analysis of participant feedback from networking, CPD and other member events so as to deliver improvements in our offer on an ongoing basis.
- To lead on all operational requirements for training activities (room booking, catering, equipment hire) etc…
- To ensure information on professional development enquiries and bookings are provided to the relevant internal colleagues.
- To deliver excellent customer service to internal and external customers and stakeholders.
- To ensure effective and efficient control of information and data in line with GDPR requirements.
The above duties are not exclusive or exhaustive, and the post holder may be required to carry out such other appropriate duties as may be determined by the Membership, Foundation and Professional Development Manager.
The post holder will be expected to adopt a flexible approach to ensure the efficient and effective operation of the Group.
OTHER DUTIES
- To ensure awareness of, and compliance with, all health and safety requirements taking reasonable care of the health and safety of yourself and other persons in accordance with the provision of health and safety legislation.
- To exercise proper care in operating, handling, and safeguarding any equipment and appliances provided and issued by Skills and Education Group for individual or collective use in the performance of duties.
- To keep up to date, so far as is necessary for the efficient executive of the role, with new legislation, procedures, and methods.
- To participate in the Company’s appraisal process and to undertake appropriate training/development to ensure up-to-date knowledge and practices are applied and maintained for the efficient and effective performance of the post and to support the Company’s strategic objectives.
- To uphold and promote the Company’s Equal Opportunities and Diversity policies and practices.
- To present an appropriate professional image on official Company business.
TERMS AND CONDITIONS
This post is subject to the terms and conditions determined by the Skills and Education Group.
Person Specification
Key:
D-Desirable
E-Essential
Qualifications
- Good standard of education evidenced by GCSE’s or equivalent -E
- Level 3 in Customer Service/Business Administration -D
- Relevant professional development related qualification-D
Knowledge and Experience
- Accurate data management skills including entry, validation and reporting-E
- Knowledge of CPD (Continuing Professional Development) programme management -D
- Knowledge of working in education, training or professional membership environments -D
- Experience of event planning, administration and delivery -E
- Experience of managing databases and reporting -D
- Experience in marketing, selling and promoting events -D
Skills
- Excellent IT skills, competent in Microsoft Office-E
- High standards of accuracy and attention to detail -E
- Excellent verbal and written communication skills-E
- Strong interpersonal skills-E
- Organisational and time management skills with the ability to manage and prioritise workload -E
- Effective problem solving and decision making skills-E
- Ability to work effectively across teams -E
- Ability to collate, analyse and report participant feedback -E
Personal Attributes
- Ability to use own initiative and known when to seek guidance-E
- Treats people fairly and respectfully -E
- Acts with professional integrity at all times-E
- Committed to high standards of quality and continuous improvement -E
- Ability to work effectively under pressure and meet deadlines -E
- Able to develop and maintain strong, professional working relationships-E
- Flexible approach to work and tasks -E
Additional
- Flexibility in working hours if necessary -E
- Capability to work from home if required -E
The Skills and Education Group unites education and skills orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Group’s strategic partnerships creates opportunities to inform, influence, and represent the wider education and skills sector. We want all learners to achieve their full potential – no matter what their age, background or ability.The Skills and Education Group unites education and skills orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Group’s strategic partnerships creates opportunities to inform, influence, and represent the wider education and skills sector. We want all learners to achieve their full potential – no matter what their age, background or ability.
