Service / Office Manager
Job Title: Service / Office Manager
Location: West Lothian
Salary: Up to £32,500 per annum + bonus + benefits (negotiable based on experience)
About the Role: Are you a proactive Service / Office Manager with excellent business and commercial acumen? Do you thrive on providing a first-class service experience? If you have experience in Facilities Management or CAFM systems and a history of B2B service provision, we want to hear from you!
We are looking for a problem solver who can work at a fast pace and see what others don’t. This role is perfect for someone with proven FM experience or someone seeking a new challenge. Experience with CAFM systems or ticketing systems is essential.
Key Responsibilities:
- Partner with our Operations team to provide first-line support for Technical, Building Management, and Facilities Services.
- Oversee escalated issues and high-priority jobs from initial log to final resolution, ensuring excellent customer service.
- Utilise your knowledge of Microsoft platforms and software to enhance team performance.
- Maintain strong relationships with clients, partners, and stakeholders.
- Escalate issues where suppliers and engineers have failed to respond within contract timescales.
- Perform any other ad hoc duties as required.
Skills and Experience Required:
- Proven experience as a Service / Office Manager or in a similar senior management role.
- Strong leadership and organisational skills.
- Excellent communication and interpersonal abilities.
- Strategic thinking and problem-solving aptitude.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Experience in a similar environment, preferably in facilities or commercial FM helpdesk roles.
- Familiarity with CAFM/Ticketing systems.
- Strong sense of urgency and attention to detail.
- Ability to multi-task and enjoy a challenge.
- Good working knowledge of Microsoft Office and Microsoft Teams.
- Ability to manage direct reports and work both independently and as part of a team.
Working Hours:
- Monday – Friday, 9am-5.30pm
- Some out-of-hours work required on a rota basis every month.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career progression and professional development.
- A supportive and dynamic work environment.
Simply Solutions are an international provider of strategic facility management and workplace maintenance. We offer fast and effective FM solutions across the UK, Ireland and into Europe focusing on all aspects of reactive maintenance, compliance solutions as well as PMV and project works.
We pride ourselves on listening to our clients, understanding their key drivers, working with them in collaboration to provide a service which is truly personalised to meet their exact requirements.
