Showroom Assistant
Full-Time Showroom Assistant
Location: Gloucester, UK
Salary: £24,155 annually
Hours: 36.75 hrs per week
Working Days: Thursday, Friday and Monday (09:00 – 18:00), Saturday (10:00 – 17:00), Sunday (11:00 – 16:00)
Main Purpose:
Hosting Customers within the Showroom, assisting them in their product decisions and design projects
Showroom Responsibilities:
- Greeting customers and making sure they are always looked after (this includes making teas/ coffees etc).
- Making sure the sample wall is always replenished.
- Help keeping the products/ showroom clean and dust-free, assist changing displays where required making sure the showroom is looking fresh. Straightening shades and making sure all lamps have bulbs.
- Assisting with customer service when needed (emails and phones).
- Make sure all products are labelled, and prices are all correct.
- Assisting with replenishing seconds showroom and labelling each product with the correct discount based on the damage and guidance.
The summary of main duties & responsibilities is not intended to be an exhaustive list of tasks performed. You may be required to undertake additional duties as are necessary to promote the smooth and efficient running of the business.
Skills:
- Customer Service
- Relationship building
- Organisation
- Time management
- Communication
- Methodical and accurate
- Problem solving
- Numeric literacy
Qualifications & Experience:
- Retail or Showroom experience (3yrs preferably)
- Stakeholder management
- Interiors and/or lighting industry experience desirable
Pooky Personalities we are looking for:
- Enthusiastic – demonstrates engagement, interest, and a willingness to learn.
- Do the right thing – be honest and open in all that you do and say.
- Problem solvers – be excited about finding solutions that improve our business, customer service and culture.
- Smart – be keen and inquisitive, constantly questioning, observing, and delving into the depths of knowledge with a curiosity that fuels thoughtful and perceptive thinking.
- Committed – take ownership for everything you do and be a positive ambassador for Pooky in and out of work.
- Team player – be supportive of each other, working together for the benefit of us all.
Benefits
- Bank holidays are non-working days
- Access to retail discounts and salary sacrifice initiatives
- Health Cash Plan
- Annual Bonus scheme
- Onsite free lunch provided once a week
- Summer and Winter company events
Pooky is all about beautiful, decorative lighting. Lights that look as though they cost a fortune, but don’t.
We’re a tight-knit team of super-committed individuals who love what we do and who (mostly!) do it with a smile and a sense of humour. We’re passionate about beautiful lighting and we’re unbelievably proud to be part of Pooky. We love bringing beautiful and affordable lighting to as many people as we can.
As a company, we also recognise the responsibility on us to do what we do responsibly, ethically, fairly and with as little impact on the environment as possible. We aim to design products that will last, for their quality of build and for our avoidance of skittish fads. As an e-commerce company, we know that our customers will judge us on the packaging we use and we do our best to tread the line between wasteful packaging and broken products, and all the environmental costs of remaking and re-sending them.
