Showroom Assistant – Part Time
Showroom Assistant
Location: Chelsea, London
Salary: £15.08 per hour
Hours: 11.25 hours per week, Saturday: 10:00am–5:00pm & Sunday: 11:00am–4:00pm
Main Purpose: To ensure that our customers, trade and non-trade, are treated to an exceptional experience ensuring they are always looked after and supported in their purchasing decisions.
Showroom Assistant Responsibilities:
Customer Service
- Provide exceptional service to customers in the showroom, on the telephone and via email, delivering on our reputation for quality
- Extend in-showroom hospitality
- Build relationships with customers to fully identify their needs and allow us to provi de a comprehensive service
- Use product knowledge to provide recommendations and help customers find the best product for their needs
- Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
Housekeeping
- Unload deliveries and ensure stock is distributed throughout the store.
- Keep our store organised and safe, in line with company standards (e.g. dusted fixtures and products, well stocked shelves, straight lampshades and working bulbs).
- Make sure all products are labelled and prices are all correct.
General
Assisting with customer service (emails and phones) where required.
The summary of main duties & responsibilities is not intended to be an exhaustive list of tasks performed. You may be required to undertake additional duties as are necessary to promote the smooth and efficient running of the business.
Skills
- Excellent customer service
- Good communication skills in written and verbal (English)
- Active listening
Pooky is all about beautiful, decorative lighting. Lights that look as though they cost a fortune, but don’t.
We’re a tight-knit team of super-committed individuals who love what we do and who (mostly!) do it with a smile and a sense of humour. We’re passionate about beautiful lighting and we’re unbelievably proud to be part of Pooky. We love bringing beautiful and affordable lighting to as many people as we can.
As a company, we also recognise the responsibility on us to do what we do responsibly, ethically, fairly and with as little impact on the environment as possible. We aim to design products that will last, for their quality of build and for our avoidance of skittish fads. As an e-commerce company, we know that our customers will judge us on the packaging we use and we do our best to tread the line between wasteful packaging and broken products, and all the environmental costs of remaking and re-sending them.
