Student Services Co-Ordinator (Maternity Leave cover up to 12 months)
Mar 27, 2024

Student Services Co-Ordinator (Maternity Leave cover up to 12 months)

Up to £26,950 per annum
Cardiff, CF14
Full Time , Maternity Cover

About Learna

From our Head Office in Cardiff, Learna is an established leader in flexible, online postgraduate qualification programs for healthcare professionals across the world from post-graduates through to specialists, doctors, surgeons and consultants. We currently have a portfolio of over 40 specialised courses aligned with medical industry requirements and trends. We are on an exciting and ambitious journey of growth as we are developing new learning programmes and courses in line with medical advancement. Led by an experienced management and medical team, Learna has proven capabilities in programme innovation and delivery thereby creating globally accessible education opportunities which enable medical professionals to reach their full potential. Living wage?

Please ensure your application reflects the requirements of this role, taking consideration of the above information about Learna and the key responsibilities detailed below.

Key Role Responsibilities

Supporting students through written and verbal communication

  • Supervise the servicing of incoming queries and communications from students and ensuring these are responded to in writing to the highest standards.
  • Supervise the servicing of incoming calls from students and the outgoing calls from the calls-booking service and ensuring these are conducted to the highest standards.

Supporting student representatives

  • Recruit student representatives and help to establish them in their roles.
  • Coordinate student representatives meetings and initiatives.
  • Maintain data on the recruitment and performance of student representatives.

Coordination the administration of students in the learning platform

  • Manage student Moodle, our learning platform, accounts.
  • Coordinate a student services presence in the Study Skills modules.
  • Monitor student forums and actioning issues.
  • Manage information banners.

Co-ordination the release of marks to students

  • Collaborate with departmental and interdepartmental colleagues in the marks release processes and procedures.

Management graduation ceremonies

  • Oversee communication with students regarding upcoming graduation events and coordinate Learna’s presence at these occasions.
  • Maintain records of costs related to graduation ceremonies.
  • Maintain and compile data on student attendance at these events.

Supervision the complaints handling process

  • Enter into communications with complainants in a timely manner to mitigate follow-on complaints.
  • Collaborate with key stakeholders as appropriate in the investigation and reporting of complaints.
  • Maintain records of complaints and their outcomes in the pursuit of augmenting the student experience.

Supervision the other members of the Student Services team

  • Assign tasks to team members and oversee their progress and completion.
  • Provide support to team members by leading team meetings and offering guidance through one-on-one sessions.
  • Participate actively in recruiting and onboarding new team members.
  • Represent the team and its initiatives by presenting reports and analyses in departmental and company meetings.
  • Coordinate with Student Registry, Student Records, and Teaching Services teams to ensure timely release of marks and feedback to students.
  • Collaborate with the Quality and Compliance department to review feedback from students and stakeholders, and implement necessary actions.

Additional Information

Job Type: Full-time (37.5 hours per week) on a fixed-term basis of up to 12 months.

Salary: Up to £26,950 per annum.

Education requirements: Bachelor’s degree would be beneficial.

Experience requirements: Education, academic, or similarly professional supervisory experience of at least 2 years.


  • 33 days annual leave per annum, inclusive of Bank and Statutory leave.
  • Living Wage employer.
  • Company pension scheme.
  • Cycle to work scheme.
  • Health & wellbeing programmes.
  • Free on-site parking.
  • Colleague referral programme.
  • Office in the heart of Llanishen with easy access public transport links.
  • Hybrid working options.
  • Flexitime scheme available.
Up to £26,950 per annum
Cardiff, CF14
Employment type
Full Time , Maternity Cover
Upload your CV/resume or any other relevant file. Max. file size: 100 MB.

Company info

Learna provides Postgraduate Diplomas, Masters and MBA courses. Since 2010 over 5000 students have progressed their career by enrolling in one of our qualifications. Learna Ltd have been delivering high-quality, flexible education and CPD for professionals since 2010. Learna Ltd’s mission is to provide contemporary education through communities of practice.

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